Field execution for the sites your IT team can't fly to
RouterStack is the field arm for in-house IT teams managing multi-site infrastructure across NZ, AU and Canada. Dispatch vetted engineers for branch work, deployments and break-fix — with the governance and reporting enterprise needs.
Built for enterprise IT teams
The pressures you face every week — and how RouterStack lifts them off your plate.
Branches in every state
You manage IT for sites across the country. Flying engineers around isn't sustainable.
Procurement-friendly model
Published rates, master services agreement, defined SLAs — designed to clear enterprise procurement.
Security and compliance
Background-checked technicians, photo-evidenced jobs, exportable audit trails for your security team.
Vendor management overhead
One supplier for field work in three countries instead of dozens of local handshakes.
Services that matter to enterprise IT teams
The work in-house IT teams hand off to us: branch rollouts, end-user device swaps, network refreshes and the occasional break-fix at a site that's nowhere near head office.
Branch & Multi-Site Rollouts
Coordinated technology rollouts across branches with consistent execution plans and reporting.
End-User Device Support
PC swaps, monitor and peripheral installs, BYOD onboarding for end users at any site.
Network & Wi-Fi Refresh
Switch, router, AP and firewall refreshes — staged, deployed and documented under your standards.
Server & Comms Room Work
Patching, hardware swaps, rack tidies and inventory audits in branch comms rooms.
After-Hours & Change Windows
Site work scheduled around your change calendar, including evenings and weekends.
Decommissions & Returns
Site decoms, equipment recovery and returns handled with chain-of-custody documentation.
How it works for you
A simple, repeatable workflow built around how enterprise IT teams operate.
Stand up the agreement
Sign the standard MSA, set up your portal, share your site list, branding and standards.
Dispatch by site
Your IT team raises jobs in the portal against any of your sites. We match, brief and dispatch a qualified technician.
Governance-ready evidence
Every job produces a structured report with photos, notes and time stamps — exportable for governance, security and audit.
Common questions from enterprise IT teams
RouterStack operates under a published master services agreement. We routinely review and accept reasonable enterprise vendor terms during onboarding.
Yes. We carry public liability and professional indemnity cover. Insurance certificates can be provided to your procurement team on request.
Yes. All technicians are CERTN background-checked. We're happy to walk your security team through our vetting, onboarding and compliance process.
Technicians sign NDAs as part of onboarding and are trained on professional conduct via our Nexus learning platform. Site-specific access rules captured during onboarding are surfaced in the execution plan for every job.
Yes. Jobs can be tagged with cost centre and site references at booking, and exported from the portal for finance reporting.