Win nationwide MSP contracts. We deliver the field coverage.
RouterStack is your nationwide field-delivery partner across NZ, Australia and Canada — an on-demand technician network you can white-label as your own. Dispatch vetted techs to any customer site, guide them remotely, track every job live in the portal, and get back an evidence-backed site visit report — so you can bid on and fulfil multi-region contracts without hiring a tech in every city.
Built for MSPs
The pressures you face every week — and how RouterStack lifts them off your plate.
Just won a nationwide contract?
You've signed a multi-region or nationwide account but can't justify a permanent engineer in every metro. Our technician network is already there, in every city on your list.
Scale delivery without hiring
Take on more territory or more customers without growing headcount — dispatch on demand as coverage needs change.
Overflow and after-hours
Your team is at capacity or it's 2 a.m. We pick up dispatches without breaking your SLA.
Stay in control
Your service desk guides our technician remotely and watches progress on the live job tracker. They follow your runbook, your standards, your brand.
Clean handover back to you
Every job ends with a structured site visit report — photos, notes, time on site — ready to drop into your ticket.
Services that matter to MSPs
The day-to-day work MSPs hand to us: site visits you can't justify a flight for, the work your L1s shouldn't be doing at 11 p.m., and the projects that need an extra pair of hands.
Smart Hands & Site Support
Racking, patching, hardware swaps, basic troubleshooting — guided by your engineers over the phone.
Network Rollouts
Switch refreshes, AP installs, firewall cutovers across multiple customer sites with consistent documentation.
After-Hours & Emergency Dispatch
Evenings, weekends, public holidays. Available in most metros at published rates.
Deskside & End-User Support
PC swaps, monitor installs, BYOD onboarding for your customer's staff — under your brand.
White-Label Technician Network
Branded shirts and ID, your documentation, your standards. We show up as part of your team in every city on your contract, not just your home metro.
Live Job Tracker
Real-time status on every dispatch — booked, assigned, in progress, completed — visible in the portal across your whole territory.
Site Visit Reports
Every dispatch produces a stakeholder-ready report — photos, notes, time on site — you can pass straight to your customer.
How it works for you
A simple, repeatable workflow built around how MSPs operate.
Onboard your portal
Set up your MSP account, capture your standard runbooks, brand assets and dispatch rules in the portal.
Dispatch on demand
Book a technician for any site in our coverage area. Add your task list, access notes, and remote contact.
Track it live, receive the evidence
Watch job status update in real time on the live job tracker, then get a comprehensive site visit report with photos, notes and timings — feed it directly into your ticketing system.
Common questions from MSPs
Yes. This is exactly what RouterStack is built for. Our technician network already spans dozens of metros across NZ, Australia and Canada, so you can bid on and deliver a multi-region or nationwide contract without hiring a permanent engineer in each city. Check current density on our coverage map, and new metros can typically be onboarded within a week.
No. RouterStack does not sell managed services and does not contract directly with your customers for ongoing support. We dispatch a technician to do the work you book, report back to you, and that's the end of the relationship. Many MSPs use us as their white-label field arm precisely because we have no commercial interest in their accounts.
Yes. The portal captures your preferred remote contact details and our technicians are equipped to take direction from your engineers throughout the job. You also get a live job tracker showing real-time status — booked, assigned, in progress, completed — for every dispatch, in every city, so you always know where things stand.
Yes. Our white-label program means technicians can present in branded apparel, follow your documentation templates, and use the language and standards you specify, so your customer sees a consistent field presence under your brand — even across a nationwide footprint. Speak to us during onboarding about white-label setup.
Every dispatch produces a structured site visit report — photos, notes, checklists and time on site — compiled in the portal and ready to drop into your ticketing system or forward directly to your customer as proof of work.
Pay-per-dispatch with a two-hour minimum. Rates are published — see our rate card. No retainer, no minimum monthly spend, so cost scales with the size of the contract you win.
Major metros across NZ, Australia and Canada. Full list and live availability on our coverage map.