Built for data centre & colocation operators
The pressures you face every week — and how RouterStack lifts them off your plate.
Tenant overflow you can't staff for
Spikes in tenant smart-hands requests, with no commercial case to add headcount. We scale with you.
Pressure on response SLAs
Dispatch fast in covered metros and meet the SLAs your tenants expect from a Tier-rated facility.
Compliance and audit trails
Every job logged with photos, notes and time-stamps — easy to surface during compliance reviews.
Consistent execution across sites
Structured execution plans mean racking and cabling work meets the same standard, every time.
Services that matter to data centre & colocation operators
The core of the data centre floor — racking, cabling, hardware, audits and remote hands — delivered with the discipline and evidence trail your facility expects.
Smart Hands
Racking, patching, hardware swaps, basic troubleshooting and visual inspections inside the cage.
Remote Hands
Phone-guided work for offshore tenants — power cycles, console access, cable reseats.
Rack Audits
Asset audits, cable audits, label verification with photo packs and structured spreadsheets.
Hardware Swaps & Break-Fix
Disk swaps, PSU replacements, NIC installs, RMAs handled and reported with full evidence.
Migration & Refresh Support
Extra hands for tenant migrations, decom waves and large refresh projects across multiple cages.
Project & Rollout Support
Multi-day deployments with continuity of technician, documentation and reporting standards.
How it works for you
A simple, repeatable workflow built around how data centre & colocation operators operate.
Define your facility standards
We capture your access process, cable management standards, escort rules and reporting requirements during onboarding.
Dispatch into the cage
Operators or tenants raise jobs in the portal. We match a qualified, briefed technician and dispatch.
Get audit-ready evidence
Each job ends with a structured report, photo pack and timeline — straight into your operations record.
Common questions from data centre & colocation operators
All technicians complete Nexus modules covering data centre best practice — anti-static handling, cable management, access discipline and incident reporting. We also adapt to your facility's specific induction requirements.
Yes. Many operators use RouterStack as their on-demand smart hands arm for tenants who don't have local staff. You can bill the tenant, we bill you — clean and predictable.
Every job produces a timestamped report with photos, task completions, notes and time on site. Reports are stored in the portal and can be exported for audit.
Yes. We routinely supply project hands for multi-day migrations, decoms and refresh waves. Where possible we maintain continuity of technicians across the project.
After-hours and weekend work is billed at the published multipliers on our rate card. Two-hour minimum applies.