Bidding on a nationwide territory? We deliver the truck-rolls.
RouterStack is a nationwide field-delivery partner for ISPs — an on-demand technician network for CPE installs, fault rectification, fibre patching and site surveys across NZ, AU and Canada. Bookable by ticket, trackable live in the portal, with evidence-backed site visit reports your NOC can act on. Win and fulfil multi-region contracts without staffing every metro yourself.
Built for ISPs & connectivity providers
The pressures you face every week — and how RouterStack lifts them off your plate.
Bidding on a nationwide territory?
You're pitching a multi-region or nationwide connectivity contract but can't staff every metro. Our technician network already covers dozens of cities across NZ, Australia and Canada.
Truck-roll cost spiral
Send-an-engineer is expensive. Pay-per-dispatch with a 2-hour minimum keeps cost predictable as your footprint grows.
Coverage gaps in regional metros
You can't staff every city. We can, across the three countries you care about.
Slow root-cause on faults
Photos, signal readings and structured site visit reports come back fast — your NOC closes tickets sooner.
Inconsistent quality
Standardised execution plans mean every technician follows the same install or fault flow, in every region.
Services that matter to ISPs & connectivity providers
The field work that keeps customers connected — installs, faults, surveys, and rollouts — wrapped in consistent reporting and live tracking your NOC can rely on, in every city on your contract.
CPE & Router Installs
Customer-premises equipment installs with photo evidence, signal tests and end-user handover notes.
Fault Rectification
Truck-rolls for line faults, on-site testing, hardware replacement and structured fault notes back to your NOC.
Fibre & Cable Patching
Cross-connects, patch panel work, fibre handoffs at customer or POP sites.
Site Surveys
Pre-install surveys with photo packs, cable routes, power and environmental notes for engineering review.
POP & Network Refresh Support
Extra hands for switch swaps, equipment retirement and small POP upgrades across multiple sites.
After-Hours Dispatch
Evening, weekend and overnight rolls to keep change windows tight and outages short.
Live Job Tracker
Real-time truck-roll status in the portal — booked, en route, on site, completed — across every region you operate in.
White-Label Field Presence
Branded apparel and ID so technicians represent your ISP, not RouterStack, when they show up at a customer's door.
How it works for you
A simple, repeatable workflow built around how ISPs & connectivity providers operate.
Connect your dispatch process
Set up your account, link your install and fault checklists, and define which jobs route to RouterStack.
Send the truck
Raise jobs from your portal with site details, CPE specs and an SLA target. We dispatch the nearest qualified tech.
Track it live, close the loop in the NOC
Watch the live job tracker for real-time status, then get a structured site visit report with photos, readings and notes straight into your ticket — no chase-up required.
Common questions from ISPs & connectivity providers
Yes. RouterStack exists to let ISPs win and fulfil exactly this kind of contract. Our technician network already covers major metros across NZ, Australia and Canada, so you can commit to nationwide coverage in a bid without pre-hiring a truck-roll workforce in every region. See live density on our coverage map.
Yes — our L2 and L3 technicians carry standard fibre and copper test gear. You can specify the tests you want done as part of the booking and the results come back in the site visit report.
Yes. Optical swaps, cross-connects, patch panel work and basic structured cabling are standard smart hands tasks. We can also work to your engineering documentation.
Jobs are raised in the RouterStack portal and most ISPs link via simple ticket-ID fields rather than a deep integration. Once raised, the live job tracker shows real-time status so your NOC doesn't need to call for an update. If you want a deeper integration, talk to us during onboarding.
Yes. Our white-label program lets technicians present in your branded apparel and follow your documentation and standards, so end customers see your ISP — not a third party — even in cities where you have no permanent staff.
Same-day dispatch is available in metros with active technician pools. After-hours is supported in most covered cities. See our coverage map for current availability.
All technicians are background-checked, uniformed, ID-badged and trained on professional conduct through our Nexus learning platform.